MAID SERVICE & INSPECTOR FEES

All rentals have departure maid service and an inspector’s fee included in the brochure rate. Inspectors check after each rental for damage, missing items from the unit or repairs needed. Damages caused by the renter will be billed accordingly.

CLEANING

When you arrive at your rental, it should be clean and ready for occupancy. If we do not hear from you within 1 hour after check-in, we presume you found it in satisfactory condition.

LINENS & TOWELS

Some properties include linens & towels. If linens are included, the beds will be made when you arrive. Most properties do not come with linens. Linens & towels may be rented through our office. Please place your linen order at least 1 week prior to your arrival. Call our office for more information.

OTHER SERVICES….

BABY’S AWAY --- If you need a rollaway, baby gate, highchair or crib etc., you may rent it through Baby’s Away and it will be delivered to your rental. Call (866)411-5895 or (843)237-5257

THE GOLF DESK --- To book your guaranteed golf tee times at over 80 courses, call (800)642-3108 or (843)236-0016. Reserve up to 12 months in advance. 48 hour advance notice is requested.

SOUTH SHORE SHOPPER --- **Have your groceries purchased & delivered the day you arrive! **Arrange facials, manicures & massages **Schedule Limousine Service **Purchase theater tickets **Arrange for family photos on the beach! Call (843)839-8922 or visit their website: www.southshoreshopper.com

HANDICAP FRIENDLY RENTALS

James W. Smith Real Estate Company has a handful of rentals that are handicap friendly. Some are equipped with an elevator or ramp. None of these rentals are completely ADA approved. When calling, please inform your reservationist if you have any special needs. We will be happy to assist you.

NO SMOKING

Some owners have elected to designate their property as NO SMOKING. Please abide by the owners wishes. Again, let your reservationist know if you desire one of these properties.

RESERVATION REQUIREMENTS

Upon making your reservation, a deposit request & confirmation lease will be sent requesting your advance payment. Please read the front and back of the lease carefully, sign and return one copy with your payment immediately. A personal check, money order, cashiers check or cash is requested for the 1st payment. 50% of the base rent, reservation fee of $40, plus trip insurance, (if selected) is due in our office within 10 DAYS of booking. Some rentals have security deposits. You may also opt for “Peace of Mind Protection”. “Peace of Mind Protection” will cover up to $300 for accidental damages. You may decline “Peace of Mind Protection” by initialing the designated place on you Deposit Request & Confirmation.

If the signed copy of the lease and payment are not received within 10 DAYS, your reservation will be automatically cancelled. When making your remittance, please be sure that the name the reservation is booked under, the dates and the property name are written on your check or money order. The $40 reservation fee covers administrative costs and is non-refundable. THE REMAINING BALANCE IS DUE 30 DAYS PRIOR TO YOUR ARRIVAL. You may pay your final payment by check or credit card. We accept VISA & MASTERCARD. You will not be sent a reminder, so be sure to mark it on your calendar. Rates are subject to 5% South Carolina sales tax and 5% accommodation tax. PLEASE NOTE – SOME PROPERTIES DO NOT ACCEPT CREDIT CARDS.

LAST MINUTE RESERVATIONS

Reservations made less than 30 days prior to actual check-in require full payment. Please express mail your payment or use your credit card. Cancellations of last minute reservations will be treated as all other cancellations. Last minute openings during the summer season do happen due to emergency cancellations. Rentals for less than a week during the summer season can only be booked the Sunday afternoon of the specific week you plan to come. Call our office and we will be glad to assist you.

TRIP CANCELLATION AND/OR INTERRUPTION (HURRICANE) INSURANCE

After several years of Governor mandated evacuations for hurricanes, we have contracted with CSA, Inc., to offer Travel Protection Insurance to our guests. We highly recommend this insurance. We no longer offer refunds in the event of a hurricane evacuation. Your confirmation lease includes this optional coverage. If you do not desire this protection, initial where indicated to decline coverage. This insurance can help reduce some, but not all of your risk. If you have any questions about the Travel Insurance, before purchasing or after purchasing, feel free to call CSA directly at 800-554-9839. For insurance questions during your trip, call 800-888-8453.

TELEPHONES

All our properties have telephones. To avoid long distance charges for calls and computer usage being billed to the owners, most telephones have a block that will only allow local calls. You will have to use a calling card or major credit card to made long distance calls or calls outside of the Pawleys Island area.

MAXIMUM OCCUPANCY

Properties are not to be occupied by more persons than shown in the brochure and on your confirmation lease. (Children under 2 are not included in this number).

NO HOUSEPARTIES

Should a house party occupy a rental, they will be asked to leave. No refund will be given. We reserve the right to refuse/refund a deposit, refuse admittance and/or discontinue occupancy if, in our opinion, the tenant is detrimental to the property.

ABSOLUTELY NO PETS

If a pet is discovered, the tenant will be asked to leave, no refund will be given and there will be a $300 charge for carpet cleaning and flea control. The tenant is responsible for any and all pet damages.

RECREATIONAL VEHICLES - FIREWORKS

No motorcycles, boats, campers, motor homes or fireworks are allowed in some areas. Call our office if you have questions concerning this.

CANCELLATIONS

If you have purchased Travel Insurance, please refer to that section for information on canceling your reservation. For all other cancellations, we ask that you notify us as soon as possible. We will make every effort to re-rent the property. All monies, less 10% of the full advance rent payment and the $40 reservation fee will be returned within 21 days after receipt of the re-booking payment. If, after diligent effort, we are unable to re-rent the property, the full advance rent payment will be forfeited. Transfers within the same property, same year are subject to the owner’s approval and a transfer fee of $25.00. Notices of cancellation must be followed up in writing. You may FAX us at: 843-237-8898 or write to: James W. Smith Real Estate, 13336 Ocean Hwy., Pawleys Island, SC 29585. Please remember, cancellation insurance is available and highly recommended.

CHECK-IN/ CHECK-OUT TIMES

Most check-in times are between 3:00 & 5:00 PM. Most check-out times are 10:00 A.M. Please check your confirmation lease very carefully for these times! Please do not request an early check-in. Our housekeeping needs all of the turn around time to prepare the property for the next guest. If you car is parked in the driveway before check-in, it may delay the cleaning and inspection of your rental property, subsequently delaying your check-in. Most houses rent Saturday to Saturday and most condominiums rent Sunday to Sunday. Your assistance in leaving the property and completing the CHECK-OUT PROCEDURES is greatly appreciated. A listing of the check-out procedures will be included in your key packet at check-in. Important Note: Furniture in each unit has been placed by the owners. Please do not rearrange the furniture.

CHECK-OUT PROCEDURES are also listed on the information sheet located on the refrigerator of each unit. We ask that you please……1) Wash all dishes and put away in cabinets. 2) Strip all beds and replace bedspreads. 3) Leave ALL MATTRESS PADS on the beds. 4) Remove all foods from the refrigerator. 5) Put all trash into outside trashcans. 6) Lock all doors and windows. Return keys and rental linens to the office. There is a $10 fee charged for each key not returned. 7) If anything is damaged in the rental, please tell us!

LATE ARRIVALS

Please call our office so arrangements can be made.

**WEBSITE ERRORS**

While every effort has been made to assure the accuracy of our website, errors in rates and descriptions may occur. James W. Smith Real Estate reserves the right to make necessary corrections and/or changes to this website.